Bomgar remote support services are enabled and configured in CSM Administrator.Remote support sessions are launched using remote support service commands, which are configured in CSM Administrator.Technicians use the Bomgar Representative Console to conduct remote support sessions (ex: Chat with Customers, remotely control their computers, share files, etc.) to resolve Customer issues.Technicians working on Incidents or other Business Objects in the Desktop Client can request remote support sessions with Customers, who receive an e-mail with a link to join the session.Customers can launch remote support sessions from the Portal and chat with technicians using a Browser chat window.CSM integrates with Bomgar's remote support services using the Bomgar Application Programming Interface (API).Session details (ex: Chat conversation history) can then be stored in an applicable Business Object. Cherwell Service Management (CSM) integrates with Bomgar so that CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Bomgar ® is a remote support solution that enables secure, real-time remote support sessions.Typically, the user of the device must grant permission for remote control. Remote control allows technicians to view and remotely control devices (such as computers) over a network during a remote support session.